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Terms and Conditions

BOOKING CONDITIONS AND CANCELLATION POLICY

To secure your reservation, guests will be charged full payment of the total amount at the time of reservation.

Due to our intimate size, cancellations affect us significantly. The cancellation fees will not apply if we are able to replace the booking. All cancellations must be made in writing to stay@hawthorne.co.nz

1. Guests can cancel free of charge until 30 days prior to arrival.

2. Cancellation within 11 to 30 days of arrival date will result in a charge of 50% of the total booking price.

3. Cancellation within 10 days of arrival date will result in a 100% forfeit of the total booking price.

4. Any outstanding balance owing will be charged directly to guests’ credit card.

We recommend you have a comprehensive travel insurance policy so you are covered in the event of loss of deposit or holiday payment through cancellation, as well as for personal belongings and medical.

COVID19 UPDATE
Should New Zealand move from the current Alert Level 1 that would prevent guests from travelling from different regions within New Zealand to have their stay at Hawthorne House, we will allow all bookings to be postponed to new dates (where possible) or cancelled without charging our guests any penalties. This amendment is only active while New Zealand is under any Alert Level 2 through to Alert Level 4.

PAYMENT

- Visa & Mastercard credit cards are accepted.

- Guests may pay full accommodation amount by bank transfer at time of booking.

- If you want to pay by bank transfer, please contact stay@hawthorne.co.nz  to make arrangements.

- Bookings will not be confirmed until payment is cleared.

- Credit card payments are transacted securely with encryption through a certified PCI compliant payment gateway.

- Tariff includes the New Zealand Goods and Services Tax of 15%

GENERAL

- Parking available on-site at no charge.

- We are unable to cater for children under the age of 16 years of age.

- Our standard check-in time is 3pm and our standard check-out time is 10am. Variations to these times may be available on request and is accommodated where possible. Please email stay@hawthorne.co.nz to discuss your requirements.

- No pets or animals are permitted at all on the property.

- No parties are permitted at all on the property.

WIFI

WiFi is available at Hawthorne House in all the bedrooms. Coverage and speed is limited due to the nature of the rural location. It is not necessarily suitable for streaming videos or music.

PRIVACY POLICY

We respect your privacy. Any information collected will not be viewed or sold to anyone and will be used only by Hawthorne House for the purpose of managing your experience as a guest of Hawthorne House.

Contact Us

Hawthorne House
1420 Railway Road South, RD11, Paki Paki, Hastings 4178, Hawke's Bay
Ph: +64 6 878 0035
Email us

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Hawke's Bay Tourism